Shipping & Return

ORDER & DELIVERY

- The parcels are delivered by postal means to the address given by the buyer during the order.

- Shipping costs are included in the invoice

- The Seller commits preparing the orders within 15 days after the order's validation.

- The delivery time is given in working days from the release of the parcel from us.

- A time extension of the delivery doesn't give right to damages.

- In case of non-delivery due to the carrier, the Seller commits to resend the whole or a part of the order according to this Policy.

- The Buyer must check the condition of the parcel  and all the products at the delivery and before accepting the parcel from the carrier.

- The checking is considered as done as soon as the buyer or a signatory given by the buyer has signed the delivery note.

- If the Buyer sees an anomaly on the parcel, a tear or any damage, he must check the condition of the products.

- If the products are damaged, the Buyer must refuse the delivery and indicate on the delivery note the following statement : ‘refused Parcel due to opening or damages’.

RETURN & EXCHANGES

-We provide returns or exchanges within 14 days of receiving your order only if the item is defective or if the item you delivered is different from the item ordered.

-Since YASUTO KIURA is made to order, please beware that it will take some time before the replacement item could be shipped.

- The Buyer must ask for a return or exchange within this period by sending an e-mail to sales@yasutokimura.com

- The return costs are supported by the buyer.

- We advise the Buyer to use the insurance of his forwarder to secure the parcel.

- The Buyer must send its return parcel within 14 days after the sending of the e-mail.

- The goods must be send in the original parcel with all accessories and tags.

- The goods must be returned in a perfect condition.

- Will not be accepting any dirty goods, stained, used, damaged, washed, or anything making it unsuitable for reselling.

- The refund will be made within 30 days after receiving the returned goods.

- If the return is not accepted, the parcel will be send back to the buyer at the delivery address.